FAQs

You can absolutely check out as a guest! However, creating an account with us has its perks. By registering, you can save your details for faster checkout in the future and easily check your order status. It’s a convenient way to enhance your shopping experience with us.

If you can't find your address in the address lookup service, first try entering your address manually. If you are still having trouble or have specific instructions for delivery, please leave the details in the "Delivery Notes" section during checkout. This will help ensure that your order is delivered accurately and efficiently. We will be in touch once you have placed your order if it is still unclear to us.

Yes, you can save your address details when you create an account with us. Unfortunately, this feature is not available for guest checkouts. Registering for an account will allow you to store your address for a quicker and more convenient checkout in the future.

If you forget your password, don’t worry! Simply click the "Forgot Password" button on the login screen and follow the instructions to reset it. Alternatively, you can send an email to our customer support team at help@scoochliving.com and we’ll assist you in regaining access to your account.

We have done our best to source a robust fabric range, with rub counts of 40-50000. So, you can feel confident that your sofa can withstand pets, kids and plenty of lounging. If there is an accident, we advise spot cleaning with water and clear soap and leaving to air dry.

Once you have found the product you like, you can find more information about the fabric on the product page.

Absolutely. We prioritise your privacy and data security above all else.

Check our privacy policy for more information.

We take your privacy very seriously and only use your personal data to enhance your shopping experience. Your data helps us improve our services and comply with legal requirements. We never sell your data and only share it with trusted partners essential for processing your orders. If you have any concerns, our support team is here to help or you can read our Privacy policy for more details.

Whilst we don't currently have any pay in instalment options, we are working on it. Make sure to sign up to our newsletter to be the first to know about any exciting changes.

We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.

Whilst we don't have any showrooms yet, our friendly team of online experts are ready to help with all your questions to find the right sofa for you. Don't forget to sign up to our newsletter to be the first to know about any exciting new locations.

Delivery is a flat fee of R 1,000 per order, which will be applied to your shopping cart.

Your purchased items will be delivered to the room of your choice.

If you sign up to our newsletter you will receive a one-off voucher for Free Delivery on your next order

If you have regisetered for an account, you can view all your orders, both old and new, along with their status, by going to My Account. Simply log in to your account, and you’ll have access to a complete history of your orders.

For guest orders, you will receive an email at every step of the way.

Scooch welcomes trade inquiries and is pleased to provide a discount program for prospective partners. For more details, please email us at general@scoochliving.com

Stay tuned to your emails and we'll keep you updated every step of your sofa's journey—from manufacturing, to when it's ready to ship, and all the way to your doorstep!

If you have an account you can also check your order status by going to My Account.

To stop receiving Scooch mailings, click "unsubscribe here" at the bottom of any Scooch email. This will not stop you receiving updates on any recent orders.

Please note that it can take up to 24 hours for your unsubscribe request to activate.

We'll be sorry to see you go, but if you must leave us please send an email to our team at support@scoochliving.com and we will be happy to help.

All our products are made to order and we take pride in crafting each piece to a high standard. Unfortunately due to this personalised nature of our business, we are unable to accept returns, except in cases of manufacturing defects or quality issues.

If your item has a defect when it is delivered, please contact us at support@scoochliving.com.

We currently offer 3 payment methods in South Africa:

• Card (Visa, Mastercard, AMEX)
• Instant EFT
• MobiCred

All of the above are provided by the Payfast payment network.

Delivery timeframes depend on the items you purchase, but generally it takes:

• 5-7 Days for Despatching from Distribution
• 7-14 Days for furniture order to your home.

When you place an order, we provide an estimated delivery date.

Once your sofa completes production, our professional delivery team will contact you to schedule a suitable time and date for delivery. All deliveries will occur on weekdays during normal business hours (public holidays excluded).

Deliveries are done by reliable, contracted third-party transporters with a national delivery network.

We have an incredible team of craftspeople based in our factory in South Africa. The team have years of experience creating beautiful product, using high quality materials.

Enjoy a 10-year warranty on our frames and a 3-year guarantee on our fabrics.

1. Warranty Coverage

This warranty covers defects in materials and workmanship for the following components:

A. Frame & Structure

• Covered for 10 Years against manufacturing defects, including breakage, warping, and structural failure. • Excludes damage due to excessive weight, misuse, or modifications.

B. Cushioning & Foam

• Covered for 3 Years against sagging, loss of shape, or manufacturing defects under normal residential use. • Some softening of foam over time is considered normal wear and tear.

C. Upholstery Fabric

• Covered for 3 years against stitching defects, tearing, or seam separation under normal use. • Does not cover stains, pet damage, discoloration due to sunlight, or improper cleaning.

2. Warranty Exclusions

This warranty does not cover:

• Normal wear and tear, including minor pilling, fabric softening, or fading. • Damage from improper assembly, misuse, accidents, spills, or exposure to extreme conditions. • Modifications, repairs, or alterations done by unauthorised personnel. • Commercial or rental use. • Personal preferences comfort or firmness unless proven to be a defect.

3. Warranty Claim Process

To file a warranty claim, please:

1. Provide proof of purchase, receipt or invoice
2. Submit photos or videos of the defect.
3. Contact our customer care service at support@scoochliving.com. We will assess the claim and determine if repair, replacement, or compensation is applicable. Transportation costs may apply.

4. Warranty Remedies

If a defect is found, we may:

• Repair the defective part.
• Replace the sofa or affected components.
• Offer a prorated refund at our discretion.

Warranty coverage is limited to the original purchaser and is non-transferable

5. Limitation of Liability

We are not responsible for incidental or consequential damages, including loss of use, inconvenience, or expenses beyond product repair or replacement.

Yes, your payment is secure. We use industry-standard encryption and security measures to protect your personal and payment information during the transaction process. You can shop with confidence knowing that your data is safe with us.

You can read our Cookies Policy for more information on cookies and how we use them.

Yes! We recognise the importance of seeing your preferred fabric colour in your home and feeling its quality first-hand. You can request your free fabric samples by emailing general@scoochliving.com.

Please be aware that, due to the natural materials and hand-dyeing processes involved, our fabrics may exhibit slight variations from batch to batch.

We deliver throughout South Africa.