Returns Policy

Scooch Home (Pty) Ltd Return & Refund Policy

At Scooch Home, we value your satisfaction. Our goal is to provide clear guidelines for returns to ensure your shopping experience is smooth. Please read our return policy carefully.

Key Points to Remember

Once you pay a deposit, your order cannot be cancelled. If Scooch Home agrees to reimburse you for reasons not related to product quality or delivery times, a 10% handling fee will apply. This fee is based on the purchase price of the goods. We will not refund any services that have already been used. And if you wish to process a return, you must provide proof of purchase and payment when doing so. Since our products are made specially for you, we cannot accept returns except for quality or manufacturing defects.

Conditions for Product Returns

• The product must be undamaged and unused.
• You need to protect and cover the sofa with proper packaging when returning it. Failure to do so may result in a denied refund.
• You are responsible for arranging the return and paying the collection fee. This fee will be deducted from your refund.
• We will inspect your returned product. If the reasons for your return are valid, and none of the rules invalidating a refund have been breached, then your refund will be processed within 7 days.
• Delivery fees are not refundable. For free shipping promotions, a collection fee will still apply for refunds.
• We do not offer cash refunds. Instead, you can choose either store credit or an exchange.

Wrong Sofa/Order

If you receive the wrong product or one that doesn't match our website description, please contact us at support@scoochliving.com. We will collect the incorrect product at no extra charge and replace it with the correct one.

Sofa Damaged During Delivery

If your sofa arrives damaged during delivery, please notify us within 72 hours. You can then initiate a request to return the damaged products and we will arrange with our courier will collect the damaged sofa for free. After we approve the return, we will quickly replace your product.

Defective Products/Sofas

We carefully inspect all sofas before delivery to ensure high quality. We cover material imperfections from manufacturing. The following are not considered manufacturing defects:

• Normal wear and tear
• Damage from neglect or improper use
• Damage due to poor care
• Changes you make to the product
• Product features that match our description but don't meet your personal preference
• Fabric pilling (small balls of fiber that form on fabric)

Fabric pilling happens naturally over time based on how often you use the sofa and the fabric's durability. Fabrics with a lower "Rub Count" may pill sooner. Follow our care guide to maintain your sofa's appearance.

Sample Sale, Warehouse Sale or Clearance Items

We do not accept returns, refunds, or exchanges on Sale items once you've received them in good condition. We will clearly communicate these terms during promotional sales.

Thank you for choosing Scooch Living