Shipping Policy

Shipping Rates

At Scooch Home, we strive to offer products that are amazing to use, at great prices, and we work hard at keeping our delivery fees simple and affordable.

For Sofas, Chairs, Ottomans:

We charge a single flat fee of R 1,250 for delivery of any furniture items to anywhere in South Africa.

Getting Your Scooch Order: From Our Factory to Your Home

What's the Difference Between "Dispatch" and "Delivery"?

Dispatch means your order has been packed up and picked up by our delivery trucks from our Scooch factory.

Delivery is when your order arrives at your home. How long this takes depends on how far you live from our closest factory and the shipping time for your products.

How Long Before My Order Gets Dispatched?

This is how long it takes from when you pay for your order until it leaves our factory:

Ready To Ship & Accessories: 3 working days

Sofas, Chairs & Ottomans: 10 working days

You can see these times on our product pages too. We'll let you know your Estimated Dispatch Date within 12 hours after we get your order.

Please Note: We don't split up your orders. If you order different items with different dispatch times, everything will ship together based on the item that takes longest.

How Long Before My Order Gets Delivered?

After your order leaves our factory, here's how long delivery usually takes:

Cape Peninsula: 1-3 working days

Johannesburg and Pretoria: 3-5 working days

Major City Centres in South Africa: 3-7 working days

Outlying Areas: 6-10 working days

Common Delivery Questions

We do our best to dispatch on the date we promise. If we can't, we'll contact you at least two days before to let you know.

We confirm all orders at least 24 hours before dispatch. If your items are ready earlier than expected, our team will let you know.

Cape Peninsula deliveries usually happen the same day as dispatch. Johannesburg and Pretoria orders ship on Fridays and usually arrive on Mondays or Tuesdays. George, Durban & Port Elizabeth deliveries typically happen on Tuesdays, Thursdays & Fridays.

Deliveries usually happen between 9:00 AM and 5:00 PM on weekdays, unless we make different plans with you before dispatch.

Delivery times aren't exact - they can be affected by traffic, access issues, and other things we can't control.

Some places (like farms, high-risk areas, or remote villages) might not be reachable by our delivery partners. If this affects you, we'll contact you to talk about extra charges or other options.

Delivery Guidelines

Setting Up Your Scooch Furniture: Easy as 1-2-3!

Before Your Furniture Arrives

Good news! All Scooch Furniture comes in separate components that easily clip together. This means you don't have to worry about squeezing large furniture through your doorways.

Our Delivery Promise

• We use trusted delivery services to bring your furniture components safely to your home.
• Our delivery team will place your boxed components wherever you prefer in your home.
• Since everything comes in manageable pieces, getting them into your home is simple - no need to worry about tight doorways, stairs, or elevators!
• You'll be able to assemble your furniture right where you want it.

Important Delivery Day Tips

• Our delivery team will unwrap the component boxes while they're at your home to check for any damage.
• Please look over all the boxes and components carefully when they arrive.
• If you notice any problems or damage to any pieces, write it down on the delivery receipt before signing.
• Don't sign as "unchecked" - this is really important!
• We can't take responsibility for damage that's reported after the delivery team has left.

Delivery Date Changes

Sometimes plans change. If you need to adjust your delivery date, please contact us as soon as possible at support@scoochliving.com.

Since we make items to order, we have limited storage space and manufacturing time slots.

If your delivery date changes after manufacturing has started or been completed, a storage fee of R250 per week (or part thereof) will apply. This fee is charged in full for each 7-day period, starting from the first day storage is needed.

For example, if storage begins on a Tuesday, the full weekly fee still applies, and a new charge will start the following Monday. Storage fees must be paid before delivery can be scheduled.

If your order has already been loaded for delivery and you can't accept it, a return and redelivery fee will apply, with a minimum charge of R1,700 (depending on your area). We'll always do our very best to accommodate changes and appreciate your understanding.

Exports

If you want to ship to locations outside South Africa to neighbouring African countries, please contact us. We'll provide a delivery quote for your order on request. Please email requests to our logistics email: exports@scoochliving.com